Service Level Agreement Complaint Resolution
You will then have a measure to monitor your performance in the round trip game of the next collection of customer reviews. Don`t forget to check with customers if you have established service standards that are acceptable to them before publishing them. No matter how efficient your systems or processes are, a successful solution with your customer depends on effective communication. • Contact• Have a delivery and pick-up service• Inform about additional work and costs• Billing accuracy• Prompt resolution of problems It is usually possible to set service standards in areas such as: Complaints about our after-sales service or the provision of services should be addressed to firstname.lastname@example.org All complaints are recorded and investigated and the customer is informed of progress. kept informed. . . .